Avoid the Season Start Blues
Here are the things that can be frustrating at season start and how to fix them before the referee blows the whistle.
Crash on Launch
For a variety of technical reasons, if the app hasn’t been launched for a few months it will often crash or simply close very quickly after launch. Delete the app, download from the App Store and log in.
YouTube Upload Limit
YouTube temporarily imposes upload limits on new YouTube accounts. You can fix this and it is a very good idea to do this prior to the season. See this support article.
Bad Email Address
Your Takedown login email isn’t accessible and you need it changed. See this support article.
Can’t Find Email Verification Message
Common problem especially if you use a school email address. See this support article.
Subscription Problems
Can be very frustrating for you and us, too. Common causes: (1) invalid payment method on your Apple ID so your purchase didn’t complete; (2) purchased the subscription(s) with an Apple ID that isn’t used on any of your Takedown iPads; and (3) you forgot that you cancelled auto-renewal.
We can’t fix these problems, but we can offer some help:
Make sure at least one of your Takedown iPads is registered to the Apple ID that purchased the subscription.
Use “Check for Active Subscriptions” to force Takedown to get your subscription status (Takedown>Settings>Takedown Store)
Use “Manage Subscriptions” to see if Apple thinks the Apple ID on the iPad has a valid Takedown subscription. (Takedown>Settings>Takedown Store). Again, only one of your Takedown iPads needs to be registered to the Apple ID that purchased the subscription.
These articles from our support site have more details.
Rosters
The process we use to gather rosters from Trackwrestling is very labor intensive and manual. Our database isn’t dynamically synchronized with Track. It can be a day or two out of date.
If you notice a Track roster that’s not in our online database, let us know here. We can fix this same day during the week (but not same minute).
Don’t wait for your hair to catch fire before fixing these typical season startup problems. Reach out to us if we can help.